Telephone & E-mail
English for work emails and phone calls
An unclear email, or a phone call in which you cannot understand the other person, wastes time and makes a bad impression. BLC's Telephone & E-mail programme trains professional telephone and written communication in a foreign language, starting from the real situations of your work.
Real situations
We work on the calls and emails that participants really handle.
Groups of 3 to 6 people
Or a one-to-one format with a personalised programme.
On site or online
At your company, in Coldrerio or online.
Tailored level
Level test, CEFR scale A1–C2.
Situations the programme starts from
The programme is defined with your company starting from the situations in which a mistake is noticed straight away: the voice on the phone and the written word. For example:
- answering and handling a professional call;
- writing clear emails to customers, suppliers and colleagues;
- using the right tone for the person you are dealing with.
Who it is for
For those in a company who write and telephone in a foreign language every day: secretarial, customer service, sales, purchasing, human resources. The programme adapts to the role and to the level of the group.
FAQ
Frequently asked questions
Other language programmes
Tell us the language, the number of people and the role to be trained: we will reply with a tailor-made proposal.
Request a quote